Privacy Policy
1. Introduction
TopRatedRoofers.co.uk (topratedroofers.co.uk) is committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains what personal data we collect, how we use it, and your rights regarding your data.
2. Data Controller
The data controller for this website is TopRatedRoofers.co.uk. If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at hello@topratedroofers.co.uk.
3. What Data We Collect
We collect and process the following types of data:
Automatically collected data: When you visit our website, we automatically collect certain information including your IP address, browser type and version, operating system, referral source, length of visit, page views, and navigation paths. This data is collected through cookies and similar technologies.
Contact data: If you contact us via email, we collect your name, email address, and any other information you choose to provide in your correspondence.
Business listing data: If you request a listing on our directory, we collect your business name, address, website URL, and Google Business Profile information. This is publicly available information.
4. How We Use Your Data
We use the data we collect for the following purposes:
To provide and maintain our website and directory service; to analyse website usage and improve our service; to respond to your enquiries and communications; to comply with legal obligations; to detect and prevent fraud or abuse of our website.
Our lawful basis for processing your data is legitimate interest (for website analytics and service improvement) and consent (for any direct communications you initiate with us).
5. Cookies
Our website uses cookies to distinguish you from other users and to improve your experience. We use the following types of cookies:
Strictly necessary cookies: These are essential for the website to function correctly. They do not require your consent.
Analytics cookies: We use Google Analytics to understand how visitors interact with our website. These cookies collect information in an anonymous form, including the number of visitors, where visitors have come from, and the pages they visited. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of this website.
6. Third-Party Services
We use the following third-party services that may process your data:
Google Analytics: We use Google Analytics to analyse website traffic and usage patterns. Google Analytics uses cookies to collect anonymous information about how visitors use our website. The information generated is transmitted to and stored by Google on servers that may be located outside the UK. Google's privacy policy is available on their website.
We do not sell, trade, or otherwise transfer your personal data to third parties for marketing purposes.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Analytics data is retained for 26 months. Contact correspondence is retained for 24 months after your last communication with us. Business listing data is retained for as long as the listing is active on our directory, and for a reasonable period thereafter.
8. Your Rights Under GDPR
Under the UK GDPR, you have the following rights regarding your personal data:
Right of access: You have the right to request a copy of the personal data we hold about you.
Right to rectification: You have the right to request that we correct any inaccurate personal data we hold about you.
Right to erasure: You have the right to request that we delete your personal data, subject to certain legal exceptions.
Right to restrict processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
Right to data portability: You have the right to request that we transfer your personal data to another organisation, or directly to you, in a structured, commonly used, and machine-readable format.
Right to object: You have the right to object to the processing of your personal data where we are relying on a legitimate interest.
To exercise any of these rights, please contact us at hello@topratedroofers.co.uk. We will respond to your request within one month.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
10. Children's Privacy
Our website is not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If you believe we have collected data from a child under 16, please contact us at hello@topratedroofers.co.uk and we will take steps to delete that information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.
12. Complaints
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection. You can contact the ICO through their website at ico.org.uk or by phone on 0303 123 1113.
13. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at hello@topratedroofers.co.uk.
Last updated: 2026